DELIVERIES & RETURNS

Deliveries

Orders received before 2pm (Monday-Friday) will be despatched the same day.

Orders received after 2pm (or on weekends/Bank Holidays) will be despatched the next working day.

UK mainland – Delivery FREE OF CHARGE
DPD national courier
1-2 working days from despatch

UK surrounding islands – Delivery FREE OF CHARGE
Jersey, Guernsey, Isle of Man, Isle of Wight, Scilly Isles, Scottish Isles and Northern Ireland
Royal Mail
2-5 working days from despatch

Republic of Ireland – Delivery £10
Royal Mail
2-7 working days from despatch


Returns

We accept complete, undamaged packs of product for refund, received at Pharmasure up to 28 days from date of order. Please check details here before sending returns.

If your order is damaged or incorrect, please email  customer care within 48 hours of delivery.

Terms & Conditions

General

Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom and Ireland. Pharmasure Limited does not represent that any product referred to in the materials on this website is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts. Any contract will be communicated in English.

We have taken every care in the preparation of the content of this website. We cannot guarantee uninterrupted and totally reliable access and cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Pharmasure Limited disclaim all warranties; expressed or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.

Pharmasure Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

Certain (hypertext) links in this site may lead to other websites, which are not under the control of Pharmasure Limited. When you activate any of these you will leave the fertilityfamily.co.uk website and Pharmasure Limited has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Pharmasure Limited.

We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

Your correspondence or participation in promotions, or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this website.

These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Pharmasure Limited reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.

Trademarks

All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Pharmasure Limited for their use by any person other than the said holders and such use may constitute an infringement of the holders’ rights.

Copyright

All designs, text, graphics and their selection and arrangement on this website are the copyright of Pharmasure Limited or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Pharmasure Limited’s prior written consent is strictly prohibited.

Acceptance of orders

Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an email to the email address you provide.

We accept payment by most major credit or debit cards and PayPal. Payment will be debited from your account before the despatch of your purchase.

Orders can only be delivered to UK, Ireland and BFPO addresses.

Price information

Pharmasure Limited has taken great care to ensure prices are accurate. Prices may change so if you use your shopping list within ‘My account’ as a way of re-ordering items, prices on your previous order may no longer be valid. (If you are using a mobile device, unfortunately you will not be able to use this feature. Instead you will need to switch to our full website by clicking on the ‘Visit full site’ link at the bottom of the page). However, the correct prices will be applied when you select an item from the shopping list and add to your current basket. All prices include VAT where appropriate.

Website name and address

fertilityfamily.co.uk is a website owned and operated by Pharmasure Limited.
4-6 Colonial Business Park, Colonial Way, Watford, WD24 4PR. Tel: 01923 233466
Registered in England: Registration Number 3929804.

Ordering Products:

Once you have clicked the ‘PAY’ button, you have made a binding offer for the sale of goods.
We will E-mail you to confirm that your order has been received.
We will E-mail you again to confirm that the products you have ordered are being shipped to you.
We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and Pharmasure only upon those products being shipped to you, as detailed in the dispatch confirmation E-mail.

We may be unable to process your order if:

The product you ordered is discontinued or no longer available.
Your credit card does not give authorisation for the payment of the purchase price
You do not meet the eligibility to order criteria set out above.

CANCELLATIONS and RETURNS

If there is a problem with your order or you wish to return something please see details here.