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Cancellations and Returns

If you change your mind

We will accept complete, undamaged boxes of product for refund, up to 28 days from date of order.

Refunds will be processed within five working days of receipt at Health Medica.

Please pack the goods so that they are not damaged in transit and include details of your name, post code, order number and daytime contact number in the parcel before sending to:

Supplement Returns
Health Medica Ltd
Sullivan House
4-6 Colonial Business Park
Colonial Way
Watford
WD24 4PR

If there are problems

(e.g. damaged product or incorrect orders)

Please email details, including your order number, to our team at support@fertilityfamily.co.uk within 48 hours of delivery.

We will email or call you to arrange for a replacement or refund and to discuss the return.

Please DO NOT return damaged or incorrect orders UNTIL you have heard back from our customer care team.

DELIVERIES

Please note: we only deliver to the following areas:

UK Mainland*
Free of Charge
National Courier
1-3 working days

*Scottish Highlands
Royal Mail
2-5 days

Northern Ireland £5
UK surrounding islands £5
Royal Mail
2-5 working days

Republic of Ireland £10
Royal Mail
2-7 working days

UNFORTUNATELY ROYAL MAIL DELIVERIES CAN CURRENTLY TAKE UP TO 2 WEEKS FOR DELIVERY.

Please accept our apologies for this delay.

RETURNS

We accept complete, undamaged packs of product for refund, received at Health Medica up to 28 days from date of order. Please check details here before sending returns. If your order is damaged or incorrect, please email our support team within 48 hours of delivery.