General FAQs

When will I receive my order?

Please note: we only deliver to the following areas:

UK Mainland*
Free of Charge
National Courier
1-3 working days*Scottish Highlands
Royal Mail
2-5 days
Northern Ireland £5
UK surrounding islands £5
Royal Mail
2-5 working days
Republic of Ireland £10
Royal Mail
2-7 working days

UNFORTUNATELY ROYAL MAIL DELIVERIES CAN CURRENTLY TAKE UP TO 2 WEEKS FOR DELIVERY.

Please accept our apologies for this delay.

I have a question about returns and refunds?

We accept complete, undamaged packs of product for refund, received at Heath Medica up to 28 days from date of order. Please check details here before sending returns. If your order is damaged or incorrect, please email our support team within 48 hours of delivery.

I have a query about my order, can you help?

For any other queries, please contact our support team here.

Product FAQs